Cancellation & Refund Policy

Last Updated: August 2026

1. Monthly Retainer Cancellations

Ongoing monthly service retainers (such as Social Media Management or Paid Ads Management) may be cancelled by providing a 14-day written notice prior to the upcoming billing cycle. Services will continue through the paid billing period.

2. Project Deposit & Milestone Refunds

Initial setup fees and project deposits cover immediate resource allocation, strategic planning, and design work. Deposits are non-refundable once sprint work has commenced. Milestone payments are tied to milestone acceptance as outlined in project agreements.

3. Media & Platform Ad Spend

Platform advertising spend paid directly to third parties (such as Meta Ads or Google Ads) is non-refundable by ELEVAIT DIGITAL, as third-party ad networks manage their own billing policies.

4. Process for Requests

For cancellation notices or inquiries regarding billing adjustments, please email hello@elevaitdigital.in.